ServiceNow
Integrate TigerIdentity with ServiceNow for incident-based access provisioning, automated approval workflows, and comprehensive ITSM integration.
Key Features
User & Role Sync
Sync ServiceNow users, roles, groups, and organizational hierarchy.
Assignment Groups
Track assignment group membership and automatically grant access based on incidents.
ACL Management
Monitor and control Access Control Lists (ACLs) across all ServiceNow tables.
Elevated Privileges
Manage elevated security roles like admin and security_admin with time-bound access.
Event Management
Subscribe to ServiceNow events for real-time updates on user and role changes.
Incident-Based Access
Automatically grant access to systems based on ServiceNow incident assignments.
How It Works
Configure API Access
Create a ServiceNow integration user with appropriate API and table read permissions.
Sync Instance
TigerIdentity syncs all users, roles, groups, and ACL configurations.
Monitor Events
Subscribe to ServiceNow business rules to receive real-time user and role changes.
Provision Access
Grant or revoke ServiceNow roles based on TigerIdentity policies and incident context.
Configuration Example
connector:
type: servicenow
name: "servicenow-production"
config:
instance: "company.service-now.com"
username: "${SERVICENOW_USERNAME}"
password: "${SERVICENOW_PASSWORD}"
sync:
users: true
roles: true
groups: true
assignment_groups: true
events:
- user.insert
- user.update
- sys_user_has_role.insert
- sys_user_has_role.delete
- sys_user_group.member_add
provisioning:
enabled: true
role_prefix: "tiger."
ttl: 28800Use Cases
IT Administrator Access
Provide temporary admin access for specific incidents with automatic revocation.
Incident Response
Automatically grant access to affected systems when engineers are assigned incidents.
Change Management
Enforce approval workflows for production access tied to ServiceNow change requests.
Compliance Reporting
Audit elevated privilege usage and correlate with ServiceNow tickets for compliance.
Ready to connect ServiceNow?
See how TigerIdentity enhances ServiceNow with dynamic access control in a personalized demo.
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