• “Account”. The account you register with TigerIdentity to access the Service.
• “Authorised User”. An employee, contractor, or agent of yours whom you authorise to use the Service on your behalf.
• “Customer Data”. Data, content, and information (including non-human identity, secret, policy, and audit data) that you or your Authorised Users submit to the Service.
• “Order Form”. A written or electronic ordering document referencing these Terms and setting out the Service tier, term, and fees.
• “Documentation”. The technical documentation for the Service made available at tigeridentity.com/docs.

TigerIdentity provides a non-human identity security platform for discovering, governing, and enforcing policy on service accounts, secrets, workloads, and AI agents across cloud, code, CI/CD, and SaaS environments. The Service includes:

• Identity Fabric for unified NHI, secret, and agent inventory.
• Policy Engine for dynamic, context-aware authorisation.
• TIDR (Threat Identity Detection & Response) for behavioural anomaly detection.
• CAEP Hub for real-time session revocation and event distribution.
• Connectors and integrations with third-party identity, cloud, secrets, and SaaS providers.
• Dashboards, SDKs, and APIs for administration and programmatic control.

TigerIdentity may make evaluation, pilot, or trial access to the Service available on request (a “Trial”). Any Trial is provided “as is,” without support commitments, and may be modified or terminated by TigerIdentity at any time. Paid access is provisioned pursuant to an Order Form and continues for the subscription term stated therein.

To access the Service you must register for an Account and provide accurate and complete information. You are responsible for (a) safeguarding all credentials associated with your Account, (b) all activity that occurs under your Account or through your Authorised Users, (c) promptly notifying us at security@tigeridentity.com of any unauthorised access, and (d) ensuring that all Authorised Users comply with these Terms.

You agree that you and your Authorised Users will not:

• Use the Service in violation of applicable law or regulation.
• Circumvent, disable, or interfere with security or authentication features.
• Attempt to gain unauthorised access to any part of the Service, related systems, or the accounts of other customers.
• Reverse engineer, decompile, or attempt to extract the source code, except to the extent expressly permitted by applicable law.
• Upload malware, exploit code, or content that infringes any third-party right.
• Exceed documented rate limits or use the Service in a manner that materially degrades performance for other customers.
• Resell, sublicence, or otherwise commercially exploit the Service outside the scope of an Order Form.
• Use the Service to build or improve a competing product or benchmarking service.

As between the parties, you retain all right, title, and interest in and to the Customer Data. You grant TigerIdentity a limited, non-exclusive, worldwide, royalty-free licence to host, copy, transmit, and display Customer Data solely to (a) provide and maintain the Service, (b) prevent or address service, security, technical, or support issues, and (c) comply with legal process.

You represent and warrant that you have all necessary rights and consents to submit Customer Data to the Service and that its processing under these Terms does not violate any applicable law or third-party right.

For paid production tenants, TigerIdentity targets 99.9% monthly uptime measured against the availability calculation set out in the Documentation. If we fail to meet the target in any calendar month, you may be eligible for service credits as described in the Documentation. The commitment excludes scheduled maintenance, force-majeure events, and customer-caused outages.

• You will pay the fees specified in your Order Form, in the currency stated, according to the billing cycle.
• All fees are exclusive of taxes; you are responsible for any applicable sales, use, VAT, or similar taxes other than taxes on our net income.
• Fees paid are non-refundable except as expressly provided.
• We may change fees on renewal by providing at least thirty (30) days’ prior notice.
• Overdue amounts accrue interest at the lower of 1.5% per month or the maximum rate permitted by law.

The Service, together with all software, models, workflows, documentation, and underlying technology, is and remains the exclusive property of TigerIdentity and its licensors. Subject to your compliance with these Terms and payment of fees, TigerIdentity grants you a limited, non-transferable, non-exclusive right to access and use the Service during the subscription term for your internal business purposes. You may not remove or alter any proprietary notices in the Service.

If you submit feedback, suggestions, or improvement ideas about the Service, you grant TigerIdentity a perpetual, irrevocable, royalty-free, worldwide licence to use and incorporate that feedback into the Service and other TigerIdentity products.

Each party (“Receiving Party”) agrees to protect Confidential Information of the other party (“Disclosing Party”) using the same degree of care it uses for its own confidential information (but no less than reasonable care) and to use it only for purposes contemplated by these Terms. Confidentiality obligations survive for three (3) years following termination.

TigerIdentity processes personal data submitted through the Service as described in our Privacy Policy. Where you are subject to the GDPR, UK GDPR, CCPA/CPRA, or comparable privacy laws, our Data Processing Addendum (available on request) forms part of these Terms and governs the processing of personal data.

The Service may integrate with third-party identity providers, cloud platforms, secrets managers, and other services. Your use of any third-party service is governed by the terms of that third party, and TigerIdentity is not responsible for any third-party service, act, or omission.

TigerIdentity warrants that during the subscription term the Service will materially conform to the Documentation. Your exclusive remedy for a breach of this warranty is termination of the affected Order Form and a pro-rata refund of prepaid, unused fees.

EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED “AS IS” AND TIGERIDENTITY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TIGERIDENTITY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EACH PARTY’S AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY YOU FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY. THE FOREGOING LIMITATIONS DO NOT LIMIT PAYMENT OBLIGATIONS OR LIABILITY ARISING FROM FRAUD, WILFUL MISCONDUCT, OR A PARTY’S INDEMNIFICATION OBLIGATIONS.

You will defend, indemnify, and hold TigerIdentity harmless from any third-party claim arising out of (a) Customer Data, (b) your breach of these Terms, or (c) your violation of any law or third-party right. TigerIdentity will defend, indemnify, and hold you harmless from any third-party claim that the Service, as authorised for use, infringes a valid patent, copyright, trademark, or trade secret.

Either party may terminate these Terms for material breach that remains uncured for thirty (30) days after written notice. Upon termination or expiration, your right to access the Service ceases and TigerIdentity will make Customer Data available for export for thirty (30) days, after which we may delete Customer Data in the ordinary course of business unless legally required to retain it.

TigerIdentity may modify these Terms from time to time. If we make material changes we will provide reasonable notice by email or through the Service. Changes take effect on the stated effective date. Your continued use of the Service after that date constitutes acceptance of the modified Terms.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in New Castle County, Delaware.

• Entire Agreement. These Terms, together with any Order Form and Data Processing Addendum, constitute the entire agreement between the parties.
• Assignment. Neither party may assign these Terms without the other party’s prior written consent, except to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets.
• Force Majeure. Neither party will be liable for delays or failures caused by events beyond its reasonable control.
• Notices. Legal notices must be sent to legal@tigeridentity.com and to the mailing address below.
• Severability. If any provision is held unenforceable, the remaining provisions will remain in full force and effect.

For questions about these Terms, contact us at: